Order & Processing
Looking for information on placing an order, editing an order, or have questions about your Seido Knives order? Find answers to commonly asked questions here!
How do I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a direct link to your carrier’s tracking page. You can also track your order by:. Using the TRACK YOUR ORDER page, or. Using the tracking
Can I cancel my order?
We begin preparing your order shortly after it is placed, which makes cancellations time-sensitive. Cancellation Window. Within 3 hours of purchase: You are eligible for a full refund. Between 3 and 4 hours of purchase: We will make every effort to c
How will I know if my order has been received?
Once your order has been placed, you will automatically receive an order confirmation email within minutes. If you do not see the confirmation in your inbox, please:. Verify that your email address was entered correctly at checkout. Check your Spam,
Can I change my shipping address or order details after purchase?
Once an order has been placed, it enters our fulfillment process immediately. While we cannot guarantee changes, we will do our best to accommodate your request. If you need to modify your shipping address or order details, please contact our support
My order status says “Processing.” What does that mean?
“Processing” means your order has been successfully received and is currently being prepared by our fulfillment team. During this time, our team is:. Verifying your payment,. Selecting and packaging your items, and. Coordinating with the carrier for
I entered the wrong email or shipping address. What should I do?
If you made an error at checkout, please reach out to [email protected] immediately. Include the following details in your message:. Full name. Correct shipping address or email address. Order number (if available). If your order has not yet be
What if I have not received my order after the estimated delivery time?
If your order has not arrived within the estimated delivery timeframe, please:. Review your tracking information for the latest updates. Check with household members or neighbors who might have received the package. Contact the carrier for further as
Can I change a product in my order?
We understand that sometimes you may wish to update your order after it’s been placed. At Seido Knives, we process orders very quickly to ensure fast delivery, which means changes are time-sensitive and not always possible. If you wish to modify an i
Can I buy Seido Knives as a gift?
Absolutely. A Seido Knife set makes a meaningful and elegant gift for any occasion — whether for a friend, family member, or a fellow culinary enthusiast. Many of our customers choose to gift the Seido 8-Piece Executive Knife Block Set or the 5-Piece