Can I cancel my order?Updated 2 months ago
We begin preparing your order shortly after it is placed, which makes cancellations time-sensitive.
Cancellation Window
Within 3 hours of purchase: You are eligible for a full refund.
Between 3 and 4 hours of purchase: We will make every effort to cancel before shipment, but it cannot be guaranteed.
After 4 hours or once shipped: Orders cannot be canceled, as fulfillment has already begun.
Our fulfillment center processes orders swiftly, typically within four hours, to ensure quick delivery. Once an order has been shipped, it can no longer be canceled. However, you may still return it once received in accordance with our Return Policy.
To request a cancellation, please contact our support team at [email protected] as soon as possible with your order number and purchase details. Prompt communication increases the likelihood of a successful cancellation.