Order Issues
Having trouble with your order? Whether it’s missing items, damaged deliveries, or tracking concerns, find solutions here to help get your order back on track.
What are the steps for processing a knife replacement due to damage?
If you have received a knife with a manufacturing defect that qualifies for replacement under our warranty policy, please contact us with detailed information and images of the damaged knife. Our team will guide you through the replacement process, p
What if my package/shipping box gets lost or arrives damaged?
Lost packagesAt Seido Knives, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and a
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
Can I exchange my item?
We only offer exchanges for items that are defective, damaged, or incorrect upon delivery. To request an exchange, please contact [email protected] and include:. Your order number. Photos of the item and its packaging. A brief description of th
What should I do if my item/product arrived damaged or incorrect?
Please inspect your order immediately upon arrival. If your item is defective, damaged, or incorrect, contact our support team within 30 days of delivery.To report an issue, email [email protected] and include:Your order numberPhotos of the dam
What if my package gets lost or arrives damaged?
At Seido Knives, we take great care to ensure your order arrives safely and in perfect condition. In the rare event that your package is lost, damaged, or marked as delivered but not received, our support team will assist you in resolving the issue p