What should I do if my item/product arrived damaged or incorrect?Updated 8 days ago
Please inspect your order immediately upon arrival. If your item is defective, damaged, or incorrect, contact our support team within 30 days of delivery.
To report an issue, email [email protected] and include:
- Your order number
- Photos of the damaged or incorrect item and packaging
- A short explanation of the issue
Once your claim is reviewed, our team will provide one of the following resolutions:
- A replacement at no cost
- A store credit for future use
- A refund, depending on the situation and product availability
Our goal is to ensure every customer receives their Seido Knives products in perfect condition.